Customer care
Shipping Policy
We want delivery information to be clear before you buy. Estimated shipping time: 7-10 business days maximum. Available destinations, delivery options and charges are shown at checkout.
Effective: 18 September 2026
Golda Jewelry is operated by:
GOLDA DIGITAL LIMITED
Registration number: 81250119
FLAT 2304, 23/F HO KING, COMM CENTRE2-16 FA YUEN STREET
MONG KOK
HONG KONG
1. Shipping destinations
Available destinations are determined by the delivery address entered at checkout. We do not promise delivery to every country. If checkout does not offer delivery to your address, please contact us before ordering.
2. Processing and delivery estimates
Estimated shipping time: 7-10 business days maximum. Business days exclude weekends and applicable public holidays.
3. Shipping charges
Any shipping charge is displayed before payment and included in the order total. Promotions or free-shipping thresholds apply only when expressly shown at checkout.
4. Tracking
When tracking is available, we send it to the email address used for the order after dispatch. Tracking may take time to update after the carrier receives the parcel.
5. Customs, duties and taxes
International shipments may be subject to import duties, taxes or clearance fees imposed by the destination country. Unless checkout expressly states that these are included, the recipient is responsible for them. Customs delays are outside our control.
6. Address changes and failed delivery
Check your address carefully before paying. Contact us immediately if it is incorrect; changes are not guaranteed after dispatch. Additional carrier charges caused by an incomplete address, refusal or repeated failed delivery may be deducted from a refund where permitted by law.
7. Delayed, lost or damaged parcels
If tracking has not moved for an unusual period, or a parcel arrives damaged, email goldadigital1@gmail.com with your order number and, for damage, clear photographs. We will investigate with the carrier and provide the remedy required by applicable law.
