Return and Refund Policy

An item must be unworn, unused, undamaged and returned with its original packaging, accessories and proof of purchase. Trying an item on carefully does not prevent a return, but signs of wear, fragrance, scratches, alteration or missing parts may reduce or eliminate a refund where permitted by law.

Personalised, engraved, made-to-order or final-sale items cannot be returned for change of mind unless faulty. For hygiene reasons, opened sealed earrings may be excluded where applicable law permits. These exclusions do not limit rights relating to defective or misdescribed goods.

Email goldadigital1@gmail.com within 30 days of delivery. Include your order number, the item and reason for return. Do not send goods to an address found elsewhere; we will provide the current authorised return instructions.

For a change-of-mind return, the customer is responsible for return postage unless we state otherwise or applicable law requires us to pay. Use a tracked service and retain proof of postage. If the item is defective, damaged on arrival or incorrect, contact us before shipping so we can arrange the appropriate remedy.

We will inspect the return and notify you of the outcome. Approved refunds are sent to the original payment method. Original standard outbound delivery costs are refunded when required by applicable consumer law; optional expedited costs generally are not. Banks and payment providers may require additional processing time.

To obtain another item quickly, return the eligible item and place a separate order. If we offer a direct exchange for your order, availability is not guaranteed until the replacement is reserved.

Contact us promptly with your order number and photographs where helpful. Depending on the circumstances and your legal rights, the remedy may include repair, replacement, price reduction or refund. Do not dispose of the item until we confirm the next step.

If your local law provides a cancellation or withdrawal right, that right applies in addition to this policy and within its statutory time limits. Nothing here restricts rights that cannot lawfully be waived.